We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||12-20 Business Days|
|Australia||13-20 Business Days|
|Asia||14-55 Business Days|
|Canada||16-26 Business Days|
|Europe||20-40 Business Days|
|New Zealand||14-40 Business Days|
|Mexico||20-40 Business Days|
|Central America||35-60 Business Days|
|South America||35-60 Business Days|
|Africa||35-60 Business Days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us. In some situations, you may not be able to receive proper tracking information due to certain shipping location. As we are providing free shipping service, hope you can bear with it.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the reason stated below.
If you did not receive the product within the guaranteed time(60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 14 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (12)
4 Stars (1)
3 Stars (1)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
21 Feb 2018 04:07
I thank the seller for his good attitude dealing with me and also the product is excellent.
19 Feb 2018 17:46
Not suitable for my toilet bowl, it is not adjustable enough and not low enough. I should have checked the measurement more clearly before I buy.
18 Jan 2018 11:50
Great product, my kids like very much. Gathered the parts with almost closed eyes, everything is clear and without needing any instructions. Delivery is very quick. Definitely recommend to buy from this store.
16 Jan 2018 09:07
Delivery within a month. Everything matches the description. Bought it for a 4-year-old child.
13 Dec 2017 04:08
A good product. It is held firmly on the toilet by means of rubber gaskets. Suitable for a toilet bowl of any height (I was afraid that our toilet bowl will be too small) due to adjustable legs. Generally, I am satisfied with the order.
10 Dec 2017 16:45
great.functional ... material as per the description.
4 Dec 2017 02:17
Delivery of 21 days to Novorossiysk. Beautiful, bright and comfortable. Child of 2.5 years old runs to the toilet himself happily.
30 Nov 2017 18:54
Love it very much. It arrived very fast. Highly recommended.
7 Nov 2017 00:03
Light, my child can put it and remove it by himself.
7 Nov 2017 00:02
Nice item. Adjustable. Good material. Took a bit long to arrive. But love it.
7 Nov 2017 00:01
Excellent product!!! I am pleased! I bought it as a gift !!! All the details are in place! Install easily !!!! Highly recommend the goods and the store!!!
7 Nov 2017 00:01
I didn't measure my toilet before I ordered and with the feet its slightly too tall but without the feet its perfect!
16 Oct 2017 20:46
Great potty. Delivered in less than a month. Quality also great.
25 Sep 2017 01:41
Order arrived very fast.
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