We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||12-20 Business Days|
|Australia||13-20 Business Days|
|Asia||14-55 Business Days|
|Canada||16-26 Business Days|
|Europe||20-40 Business Days|
|New Zealand||14-40 Business Days|
|Mexico||20-40 Business Days|
|Central America||35-60 Business Days|
|South America||35-60 Business Days|
|Africa||35-60 Business Days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us. In some situations, you may not be able to receive proper tracking information due to certain shipping location. As we are providing free shipping service, hope you can bear with it.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the reason stated below.
If you did not receive the product within the guaranteed time(60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 14 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (9)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
16 Oct 2018 23:30
Good quality :)
16 Oct 2018 20:54
15 Oct 2018 23:51
Beautiful! Identical to the picture, everything as described.
15 Oct 2018 06:26
Product as described. Very beautiful. My daughter loves it! Well packaged!
12 Oct 2018 03:47
Everything is ok. Beautiful dolls and no bad smell. Recommended.
21 Sep 2018 12:04
Beautiful !!! Exactly as per description. Excellent quality material and great finish. Delivery before the stipulated deadline. I'm sure I'll be back to this store.
14 Sep 2018 02:10
We are delighted with this cute toy! Well worked out details, no smell! Labels in place. Correspond to the description. Packaging is just great and fast delivery! Recommend ❤✔
20 Jul 2018 01:32
Soft, does not smell, from the wonderful plush. The picture matches. Their money is definitely worth it. The store owner is sociable. The item was instantly, the parcel arrived quickly. I highly recommend both the store and the doll.
28 May 2018 03:30
Wonderful, wonderful dolls !!! I already bought small ones, I decided to buy more !!! My child likes the dolls so much !!! I am very pleased!!! Just as in the photo and in the description. Delivery is very fast, 9 days only.
24 May 2018 11:38
Great dolls !! :) I really like it. Delivery time to Poland about 5 weeks.
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