We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||12-20 Business Days|
|Australia||13-20 Business Days|
|Asia||14-55 Business Days|
|Canada||16-26 Business Days|
|Europe||20-40 Business Days|
|New Zealand||14-40 Business Days|
|Mexico||20-40 Business Days|
|Central America||35-60 Business Days|
|South America||35-60 Business Days|
|Africa||35-60 Business Days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us. In some situations, you may not be able to receive proper tracking information due to certain shipping location. As we are providing free shipping service, hope you can bear with it.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one with the reason stated below.
If you did not receive the product within the guaranteed time(60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 14 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (16)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
18 Dec 2017 15:26
Very nice and good quality
4 Dec 2017 14:42
the toy is just superb)) bright and soft) all the seams are even, highly recommended.
30 Nov 2017 15:16
Super fun toy for baby's. Definitely something to teeth on and shake. Caught the attention of my cat for sure. I love how it's a larger sized toy.
16 Nov 2017 10:35
13 Nov 2017 12:13
Good! Odorless, the quality is good
20 Oct 2017 13:53
20 Oct 2017 13:05
It reached in less than one month. All is good, recommend it.
20 Oct 2017 12:31
Excellent purchase! Giraffe is big, color, odorless! Very pleasant to the touch! I am very happy with the purchase! Super fast delivery in a couple of weeks.
20 Oct 2017 10:04
20 Oct 2017 09:52
excellent, my daughter really likes
20 Oct 2017 09:17
a toy a miracle !!! thanks for the great product and fast delivery !!!
20 Oct 2017 09:16
The toy is super, all as in the photo. Delivery 2 weeks to Nizhny Novgorod.
10 Oct 2017 12:44
Fast delivery, the parcel was being tracked.
23 Sep 2017 12:55
25 Aug 2017 12:34
Good, bright, positive toy) the child liked, we were satisfied, the quality of 5+, odorless
6 Jul 2017 11:33
the toy is cool, the colors are bright, the seams are even, there is no smell, it came quickly, I'm very happy!
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